• You can place a Return request within 7 days of order delivery. However, in case of Damaged/Missing/Empty Package/Wrong Product, the Return request should be filed within 2 days of delivery.
  • Return request will be reviewed by SareeWaale.
  • If required, request will be shared with the merchant for his/her approval.
  • After approval, pickup of the product will be arranged through our courier partners.
  • If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by SareeWaale.
  • After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
  • Goods without tags will not be returned.
  • The box saree will not be returned when the saree is completely open.
  • If you choose for the Fall,Picco & Polish option then you will not be able to return, replace and exchange the Fall, Picco & Polish Saree.
  • All the blouse on our web sites are in free size and we are not able to replace, return and exchange the blouse.
  • Refund mode is same as transaction mode.

* The return policy is divided into two parts :-

Part 1-Category, Return Window and Actions possible:-
Category Category Returns Window, Actions Possible and Conditions (if any)
Home & Living / Lifestyle: Kid’s (Boys & Girls), Men’s (Ethnic Wear, Shirt, T-Shirt, Formals Pant, Jeans), Women’s (Ethnic Wear, Saree, Gown, Crop Top, Lehenga, Jeans, Skirt, Trousers) 9 days

Refund, Replacement or Exchange

Inner Wear (Men: Vest, Briefs / Women: Bra Panty, Peticote, Nighty, Readymade Blouse) No

Refund, Replacement or Exchange

Handloom : Lungi, Dhoti, Night Dress, Socks, Hankie No

Refund, Replacement or Exchange

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:-
This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Wrong Delivery - (Customer received delivery message, product not delivered):-

"In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate".

RETURN/REPLACEMENT POLICY

  1. Under what conditions can I return/ replace my product?

    Returns/Replacement are accepted under the following cases -Wrong Product – Wrong color/ size/ style

    • Wrong item ordered/ delivered
    • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
    • Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
    • Damaged Product – Physical damage/ Tampered product or packaging
    • Wrong Quantity – Missing Products/ Parts
    • No Invoice/Warranty Received
    • Empty packages
  2. Under what conditions returns/ replacement request will not be accepted?

    Returns/Replacement requests will not accepted under following cases - If Products are Altered/Used.

    • If Product is Returned without Original Packaging (price tags, labels & accessories)
    • If Serial Number is tampered.
    • For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 7 days of the Delivery.
    • For Damaged/Missing/Empty Package/Wrong product that is reported after 2 days of the delivery.
    • For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page.
  3. Which categories are not eligible for returns/replacement?

    Categories not eligible for returns are as follows :

    Fashion Lingerie and innerwear, socks and stockings

    * Any product that is labeled as non-returnable on its product detail page cannot be returned.

  4. How much time does it take to replace an order?

    We initiate the replacement or refund within 2 working days once we receive the product at our end.

CANCELLATION POLICY

SareeWaale ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your SareeWaale Account.

If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is dispatched.

  1. Can I change my shipping address after placing an order?

    Please be advised that your shipping address cannot be revised after the order has been placed successfully.

  2. Customer not available at time of delivery :-

    If the courier company has made 3 attempts to deliver your package and you were not available to accept/receive the package then the courier company will abandon or destroy the shipment at their destination. However we recommend you to contact the local courier office along with your tracking number for an alternate delivery instruction. Please be aware that once the courier company destroys or abandons your shipment, we will not be responsible for not fulfilling the order.

    If you wish to avail refund in such a case, we will refund only after we receive the returned shipment package and subsequently a deduction of two way return shipping charges will be applied.

  1. How can I cancel my order?

    You can cancel your order if it is not shipped. Please login to your SareeWaale account for initiating the cancellation & follow the given process: Sign In > My Account > My Orders > Cancellation Request.

  2. Can I modify my order?

    Yes, you can modify the following details of your order as long as it has not been ready to dispatch.

    • Shipping Address
    • Phone No.
    • Size (As per availability)
    • Colour (As per availability)
    • Please login to your SareeWaale account: Sign In > My Account > My Orders > Modify Order. Kindly contact us at …………. Toll Free Number
  3. Can I change quantity of my order?

    We recommend you to place a new order for the same product with changed quantity.

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